THE 14TH ANNUAL SHORTY AWARDS

The Shorty Awards honor the best of social media and digital. View this season's finalists!

Campaign

Brand Awareness Campaign Campaign by Diverse-Owned Businesses Foreign Language Campaign Global Campaign Integrated Campaign Launch Campaign Local Campaign Multi-Platform Campaign Multicultural Campaign NEW! Rebrand Campaign Social Good Campaign

Content and Media

Blog & Micro-blog Brand Voice Branded Content Branded Series Contest or Promotion Copywriting Email & Newsletter Episodic NEW! Meme, GIF, & Emojis Micro-Site Single Post or Activation Use of Viral Content User-Generated Content

Design

Animation Art Direction Audio & Music Brand Identity Brand Redesign Generative AI Graphic Art Images Website/App

Industry

Auto Beauty Business to Business Consumer Brand Education Entertainment Financial Services Fitness, Health, & Wellness Food & Beverage Gaming Government & Politics Hospitality & Travel Insurance Live Events News & Media Non-Profit Pets & Animals Pharma & Healthcare Real Estate Restaurants Retail & E-Commerce Social Activism Sports Technology Television Travel & Tourism Wine, Beer & Spirits

Creator & Influencer Partnerships

Instagram Partnership Multi-Platform Partnership Other Platform Partnership TikTok Partnership X Partnership YouTube Partnership

Overall Presence

Facebook Presence Instagram Presence LinkedIn Presence Multi-Platform Presence Other Platform Presence TikTok Presence X Presence YouTube Presence

Platforms & Technology

Artificial Intelligence Extended Reality Facebook Immersive Instagram Interactive Content LinkedIn Other Platform TikTok X (formerly Twitter) YouTube

Podcast

Art & Culture Podcast Branded Podcast Business Podcast Health & Wellness Podcast Lifestyle & Entertainment Podcast News & Politics Podcast Other Podcast Genres Podcast Mini Series Sports Podcast Technology and Education Podcast True Crime & Documentary Podcast

Strategy & Engagement

Brand Partnership Call to Action Community Engagement Creative Use of Technology CTV/OTT Data & Insights Earned Media Event & Experiential Gamification GEO (Generative Engine Optimization) NEW! Humor Innovative Media Buying Strategy Integration with Traditional Media Internal Communications Micro-Influencer Strategy Music & Dance On a Shoestring Organic Promotion Paid & Amplification Physical and Digital Convergence Public Service Announcement Real Time Response SEO & SEM Social Commerce Storytelling

Video

Comedy Video Documentary Feature Film Featurette or Behind The Scenes Video Instructional Video Live Video Long Form Video Medium-Length Video Music Video Product Feature Video Short Form Video Vertical Video Video Ad Video Series

Shorty Awards Entries

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Your search returned 26 entries

Customer Service
finalist
“@united Customer Service on Twitter: From Black Hole to Top Shelf"
United Airlines’ Social Operations team assists travelers across the globe in near-real time on Twi…
Customer Service
finalist
(mt) Media Temple's Social Bunch
(mt) Media Temple is a web hosting company. We provide 24/7 customer support through phones, Skype,…
Customer Service
finalist
@hyattconcierge at your service
Staffed 24 hours a day, seven days a week, by a global team of virtual concierge staff, @HyattConc…
Customer Service
Boloco
Boloco is a Boston-based group of 18 restaurants located throughout New England that serve traditio…
Customer Service
Bromford
Bromford wants to help our customers be the best they can be. Our society needs less dependant peo…
Customer Service
finalist
Citibank-LivePerson: Social Real-Time Engagement
The @AskCiti - LP Chat integration enables a customer service rep to chat directly with a customer …
Customer Service
Dell Enhances its Customer Experience in 2013
Our founder and CEO, Michael Dell, said it best: “We’re a company with big ears." Dell became a pri…
Twitter Brand Presence, Facebook Brand Presence, Customer Service
eHarmony
At eHarmony, social is as much about connecting with our friends & users in a deeper and more meani…
Customer Service
Globe Community: Empowering Customers for Collaborative Customer Service
When Globe Telecom first launched its social customer care strategy, the company was focused on bei…
Customer Service
finalist
GLOBE TELECOM: STRIKING MEANINGFUL CONVERSATIONS & BUILDING RELATIONSHIPS ON TWITTER
Today’s consumers are savvy, connected and can easily influence brand and purchase decisions throug…
Customer Service
Go Daddy
Go Daddy's Social Media Team is committed to taking care of our customers above all else. Our 24/7 …
Customer Service
Got Questions? @RogersHelps has Answers
Social media is about conversations - and we love listening and talking with our customers. Our tea…
Customer Service
Keeping Cisco Customers Happy Through Social Listening
You Blog, you Tweet, and we listen. Cisco’s Technical Services uses the voice of social media and …
Social Media Manager, Customer Service
finalist
Lauren Salazar, Social Media Manager at Weight Watchers
Weight Watchers’ social media fans and followers seek support, inspiration and, above all, motivati…
Customer Service
OnStar
When you’ve got 6.4 million people depending on you every time they get in their vehicle, you need …
Customer Service
OnStar - Best Use of Social Media for Customer Service
When your brand is about connecting drivers and keeping them safe on the road, customer service is …
Facebook Brand Presence, Customer Service
finalist
Onstar- Facebook
OnStar has an emotional connection with customers - providing help at the press of a blue button. W…
Customer Service
Reaching Customers Everywhere: How BlackBerry Revolutionized the Way They Do Global Social Support
How do you ensure evolution and delivery of world class customer care to a global network of more t…
Customer Service
finalist
Safaricom Ltd Kenya
We are a transformative telco. When it comes to customer service on Social Media, Safaricom Limi…
Consumer Electronics, Twitter Campaign, Customer Service, IRL
winner
Samsung Recharges Galaxy Phones with a Tweet at SXSW
At SXSW 2013, Samsung Mobile US reinvented how brands use Twitter by introducing #PowerOn—a first-e…
Customer Service
Social Media Customer Service
At fresh&easy, we have made it our mission to proactively engage with our customers on a daily basi…
Customer Service
winner
SquareTrade
SquareTrade is redefining the word "warranty". Before we came around in 1999, "warranty" was just a…
Customer Service
finalist
SquareTrade's
SquareTrade, the fastest growing warranty provider in the country, offers the first warranty design…
Customer Service
winner
Support at the Scale of BlackBerry
How do you provide support to 75 million BlackBerry customers worldwide? With a strong, integrated…
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