THE 14TH ANNUAL SHORTY AWARDS

The Shorty Awards honor the best of social media and digital. View this season's finalists!

Special Project

Special Project NEW!

From the 4th Annual Shorty Awards Best Use of Social Media for Customer Service

Customer service is one of the best forms of marketing, and social media provides one of the easiest ways for companies to directly interact with their customers. This award recognizes companies that are using customer-focused social media platforms such as Twitter, Facebook, Quora, GetSatisfaction to provide information and assistance for their customers.

Nominees

finalist
(mt) Media Temple's Social Bunch
(mt) Media Temple is a web hosting company. We provide 24/7 customer support through phones, Skype,…
Boloco
Boloco is a Boston-based group of 18 restaurants located throughout New England that serve traditio…
finalist
Citibank-LivePerson: Social Real-Time Engagement
The @AskCiti - LP Chat integration enables a customer service rep to chat directly with a customer …
Go Daddy
Go Daddy's Social Media Team is committed to taking care of our customers above all else. Our 24/7 …
Got Questions? @RogersHelps has Answers
Social media is about conversations - and we love listening and talking with our customers. Our tea…
Lauren Salazar, Social Media Manager at Weight Watchers
Weight Watchers’ social media fans and followers seek support, inspiration and, above all, motivati…
finalist
Onstar- Facebook
OnStar has an emotional connection with customers - providing help at the press of a blue button. W…
finalist
SquareTrade's
SquareTrade, the fastest growing warranty provider in the country, offers the first warranty design…
winner
Support at the Scale of BlackBerry
How do you provide support to 75 million BlackBerry customers worldwide? With a strong, integrated…
Tweetworthy!
• The G Adventures brand is all over Twitter, all over the world, 24/7. • We have updates at least…
eHarmony
At eHarmony, social is as much about connecting with our friends & users in a deeper and more meani…