THE 14TH ANNUAL SHORTY AWARDS

The Shorty Awards honor the best of social media and digital. View this season's finalists!

Special Project

Special Project

From the 6th Annual Shorty Awards Best Use of Social Media for Customer Service

Customer service is one of the best forms of marketing, and social media provides one of the easiest ways for companies to directly interact with their customers. This award recognizes companies that are using customer-focused social media platforms such as Twitter, Facebook, Quora, GetSatisfaction to provide information and assistance to their customers. Click here to see the previous winner and nominees.

Nominees

finalist
@hyattconcierge at your service
Staffed 24 hours a day, seven days a week, by a global team of virtual concierge staff, @HyattConc…
Bromford
Bromford wants to help our customers be the best they can be. Our society needs less dependant peo…
Dell Enhances its Customer Experience in 2013
Our founder and CEO, Michael Dell, said it best: “We’re a company with big ears." Dell became a pri…
Globe Community: Empowering Customers for Collaborative Customer Service
When Globe Telecom first launched its social customer care strategy, the company was focused on bei…
Keeping Cisco Customers Happy Through Social Listening
You Blog, you Tweet, and we listen. Cisco’s Technical Services uses the voice of social media and …
OnStar - Best Use of Social Media for Customer Service
When your brand is about connecting drivers and keeping them safe on the road, customer service is …
finalist
Safaricom Ltd Kenya
We are a transformative telco. When it comes to customer service on Social Media, Safaricom Limi…
winner
Samsung Recharges Galaxy Phones with a Tweet at SXSW
At SXSW 2013, Samsung Mobile US reinvented how brands use Twitter by introducing #PowerOn—a first-e…
finalist
“@united Customer Service on Twitter: From Black Hole to Top Shelf"
United Airlines’ Social Operations team assists travelers across the globe in near-real time on Twi…