12th Annual Shorty Awards Categories

The final deadline to vote for your favorite nominee or to enter your brand or organization was on Thursday, February 20th, 2020.


Honoring the most notable and viral influencers and creators from 2020. See below for official categories.

Brands & Organizations

The Shorty Awards honor the talented agencies, brands, and industry leaders behind the best and most innovative work on social media channels, campaigns, websites and applications.

From the 6th Annual Shorty Awards Best Use of Social Media for Customer Service

Customer service is one of the best forms of marketing, and social media provides one of the easiest ways for companies to directly interact with their customers. This award recognizes companies that are using customer-focused social media platforms such as Twitter, Facebook, Quora, GetSatisfaction to provide information and assistance to their customers. Click here to see the previous winner and nominees.


Bromford wants to help our customers be the best they can be. Our society needs less dependant people on its precious financial resources. Our neighbourhoods and communities need to be balanced and self sufficient. Helping customers with their aspirations, with a range of goals they want to achieve, will make for better societies. A large number of …
Dell Enhances its Customer Experience in 2013
Our founder and CEO, Michael Dell, said it best: “We’re a company with big ears." Dell became a private company in late 2013 with the sole purpose of taking the concentration away from shareholders and financial results and re-investing the company’s focus on listening to its customers. This renewed focus is embodied by Dell’s social media support effor…
Globe Community: Empowering Customers for Collaborative Customer Service
When Globe Telecom first launched its social customer care strategy, the company was focused on being available to customers 24/7 over social media. Soon after, Globe intended to take this strategy to the next level. That meant not only being where customers were, but involving customers in every facet of the business, including customer service; and not ju…
Keeping Cisco Customers Happy Through Social Listening
You Blog, you Tweet, and we listen. Cisco’s Technical Services uses the voice of social media and the power of big data to capture unsolicited customer feedback. Better yet, how do you know we really care? When you’re down (or your network that is), we’ll be there. Cisco Technical Services proactively monitors, acts and reacts when customers experience …
OnStar - Best Use of Social Media for Customer Service
When your brand is about connecting drivers and keeping them safe on the road, customer service is the top priority. Having been an active player in the social landscape for the past five years, we focus on engaging with subscribers and consumers each day making sure they have the best possible experience with OnStar. Positive experiences are created not on…

About the Shorty Awards

The Shorty Awards honor the best of social media.

Millions of people participate in The Shortys to recognize individuals and organizations producing great content on Twitter, Facebook, YouTube, Instagram, Twitch, TikTok, and the rest of the social web.

the 12th annual shorty awards will take place on may 3rd.