THE 14TH ANNUAL SHORTY AWARDS
The Shorty Awards honor the best of social media and digital. View this season's finalists!
By Campaign
Corporate Social Responsibility Campaign
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NEW!
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By Platform
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Original Content
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Micro-Influencer Strategy
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Single Post
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Storytelling
User Generated Content
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From the 9th Annual Shorty Awards
Best Customer Service
This award recognizes companies that are using social media to enhance their customer experience. Specific examples are encouraged.
See previous winners and honorees here.
Winner
Customer Service
winner
#BroughtBackTheBBQ Surprise & Delight
In July of 2016, Chick-fil-A changed its Original BBQ sauce to a new Smokehouse BBQ after consumer …
Finalists
Customer Service
finalist
gold honor
Kia NiroBot
Our objective with Kia NiroBot was to provide people with immediate, friendly and engaging content …
Customer Service
finalist
silver honor
audience honor
ADT Ghost Monitoring
Because of all of the online buzz around holidays in social media, they are frequently key subjects…
Customer Service
finalist
bronze honor
Marriott Rewards Facebook Messenger Bot
In September of 2016, Marriott International officially announced the acquisition of Starwood Hotel…
Customer Service
finalist
@Casper Tackles Tiredness
The majority of customer service exchanges happen before or during a purchase. Agents are trained t…
Customer Service
finalist
Excellent Customer Service is Amazing Marketing
Social Media customer support is the much expanding next phase of the customer experience. The loca…
Nominees
Customer Service
winner
#BroughtBackTheBBQ Surprise & Delight
In July of 2016, Chick-fil-A changed its Original BBQ sauce to a new Smokehouse BBQ after consumer …
Customer Service
finalist
@Casper Tackles Tiredness
The majority of customer service exchanges happen before or during a purchase. Agents are trained t…
Customer Service
finalist
silver honor
audience honor
ADT Ghost Monitoring
Because of all of the online buzz around holidays in social media, they are frequently key subjects…
Customer Service
Best in Class Social Customer care
Bimbo Bakeries USA is the world's largest baking company. We handle social media for national and r…
Customer Service
finalist
Excellent Customer Service is Amazing Marketing
Social Media customer support is the much expanding next phase of the customer experience. The loca…
Customer Service
finalist
gold honor
Kia NiroBot
Our objective with Kia NiroBot was to provide people with immediate, friendly and engaging content …
Customer Service
Liberty Mutual Insurance Social Care
Liberty Mutual's Social Care program delivers quick and quality customer service through personaliz…
Customer Service
finalist
bronze honor
Marriott Rewards Facebook Messenger Bot
In September of 2016, Marriott International officially announced the acquisition of Starwood Hotel…
Customer Service
United Airlines Customer Service
Using social media as a means of customer service has become extremely normalized. Customers have b…
Customer Service
What It Means When Someone Tweets About Everlane Customer Service
At Everlane, we want to do everything better. We want to make better quality clothes, deliver a bet…
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