THE 14TH ANNUAL SHORTY AWARDS

The Shorty Awards honor the best of social media and digital. View this season's finalists!

Campaign

Brand Awareness Campaign NEW! Campaign by Diverse-Owned Businesses NEW! Global Campaign Integrated Campaign Launch Campaign NEW! Local Campaign Mobile Campaign Multi-Platform Campaign Rebrand Campaign NEW! Regional Campaign NEW! Social Good Campaign

Content and Media

Blog & Micro-blog Branded Content Branded Series Clapback Contest or Promotion Data Visualization Email NEW! Emojis Filter/Lens Hashtag Meme & GIFs NEW! Micro-site NEW! Native Advertising Single Post or Activation User-Generated Content Voice

Design

Animation Art Direction Brand Identity Brand Redesign Graphic Art Images Sound NEW! UX/UI Visual Effects

Industry

Auto Beauty Business to Business Consumer Brand Education Entertainment Family and Parenting Financial Services Fitness, Health, & Wellness Food & Beverage Gaming Government & Politics Hospitality Live Events News & Media Non-Profit Pets & Animals Pharma & Healthcare Real Estate Restaurants Retail & E-Commerce Social Activism Sports Technology Television Travel & Tourism Wine, Beer & Spirits

Influencer & Celebrity Partnership

Emerging Platform Partnership Facebook Partnership Instagram Partnership Multi-Platform Partnership TikTok Partnership Twitter Patnership YouTube Partnership

Metaverse

Artificial Intelligence Extended Reality NEW! Immersive Interactive Content NEW! NFTs NEW!

Overall Presence

Facebook Presence Instagram Presence Instant Message Presence NEW! LinkedIn Presence Multi-Platform Presence Other Platform Presence NEW! TikTok Presence Twitter Presence YouTube Presence

Single Platform

Facebook Instagram LinkedIn Other Platform NEW! TikTok Twitter YouTube

Strategy & Engagement

Brand Partnership NEW! Call to Action Chatbots Community Management Creative Use of Technology Customer Service Earned Media NEW! Employee Engagement Event & Experiential NEW! Fundraising Gamification Globalization Humor Innovative Media Buying Strategy NEW! Insights & Trends Integration with Live Television LGBTQ Community Engagement Localization Micro-Influencer Strategy Multicultural Community Engagement Music & Dance On a Shoestring NEW! Organic Promotion Paid & Amplification Physical and Digital Convergence Public Service Announcement Real Time Response Search NEW! Shopping Storytelling Takeovers

Podcast

Art & Culture Podcast NEW! Branded Podcast Comedy Podcast NEW! News & Politics Podcast NEW! Other Podcast Genres NEW! Podcast Mini Series Science & Technology Podcast NEW! Sports & Health Podcast NEW! True Crime & Documentary Podcast NEW!

Video

360 Video Animal Video NEW! Comedy Video Dance Video NEW! Featurette or Behind The Scenes Video NEW! Instructional Video Live Event Coverage Live Video Long Form Video Medium-Length Video Product Feature Video NEW! Short Form Video Stories Unboxing Video NEW! Vertical Video Video Ad Video Series NEW!

From the 8th Annual Shorty Awards Best Customer Service

This award recognizes companies that are using social media to enhance their customer experience. Specific examples are encouraged.

See previous winners and honorees here.

Winner

Customer Service
winner
Tale of tiger's big adventure highlights airport's commitment to customer service
At Tampa International Airport, it's always personal. The airport used social media to make that po…

Finalists

Customer Service
finalist
Chobani Customer Service
At Chobani, we are passionate about all we do. Our products, our people and our consumers' experien…
Customer Service
finalist
How Hyatt Uses Social Customer Service to Better Care for Guests
At Hyatt, we believe that we are in more than the hotel business. We are in the business of caring …
Customer Service
finalist
Optus’ best in class crisis response in social
As Australia's second largest Telecommunication provider, Optus is in the business of connecting p…
Customer Service
finalist
Sunny Service Days at DFW
Customer service has always been a key focus for Dallas Fort Worth International Airport's organiza…

Nominees

Customer Service
Comcast’s Digital Care team – at the forefront of our Customer Experience journey
Comcast's Digital Care team seeks to provide excellence in customer service by way of an individual…
Customer Service
@AskLiberty from Liberty Mutual Insurance
Liberty Mutual's mission is to empower our customers to live life with less worry. Our Social Care …
Customer Service
Casper: Up All Night Long
Most brands say their customer service team is available during business hours to help with support…
Customer Service
finalist
Chobani Customer Service
At Chobani, we are passionate about all we do. Our products, our people and our consumers' experien…
Customer Service
Cisco Support Community
In today's interconnected world, enterprise technology customers expect immediate resolution when t…
Customer Service
finalist
How Hyatt Uses Social Customer Service to Better Care for Guests
At Hyatt, we believe that we are in more than the hotel business. We are in the business of caring …
Customer Service
finalist
Optus’ best in class crisis response in social
As Australia's second largest Telecommunication provider, Optus is in the business of connecting p…
Customer Service
Qantas Best in Customer Service
Our objective at Qantas is always to deliver exceptional customer service to our customers, but tha…
Customer Service
finalist
Sunny Service Days at DFW
Customer service has always been a key focus for Dallas Fort Worth International Airport's organiza…
Customer Service
winner
Tale of tiger's big adventure highlights airport's commitment to customer service
At Tampa International Airport, it's always personal. The airport used social media to make that po…
Customer Service
myAudi Tutorials
As a new service on the Audis owner platform MyAudi a series of films should educate Audi drivers …