THE 14TH ANNUAL SHORTY AWARDS
The Shorty Awards honor the best of social media and digital. View this season's finalists!
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NEW!
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NEW!
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Special Project
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NEW!
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From the 12th Annual Shorty Awards
Best Customer Service
This award recognizes companies that are using social media to enhance their customer experience. Specific examples are encouraged.
See previous winners and honorees here.
Winners
Customer Service
winner
M Live: Bridging the Digital Divide - Exclusive Experiences
Marriott International's real-time command center, M Live, wanted to enhance our Marriott Bonvoy me…
Customer Service
winner
Pineapple Upside-Down Cheesecake
In 2015, The Cheesecake Factory stopped serving Pineapple Upside-Down Cheesecake, but their fans co…
Finalists
Customer Service
finalist
gold honor
TSA Travel Tips and Guidance
Alright so you’ve removed your laptop and gently placed it in a bin with nothing on top and nothing…
Customer Service
finalist
audience honor
Cisco SocialBridge: Connecting Customers with Expert Answers
The Cisco SocialBridge was created in 2017 to bring the brand’s social care presence to new heights…
Customer Service
finalist
DBS Lifestyle App
People’s lives do not revolve around banking. DBS’ strategy is built on the cornerstone of a custom…
Customer Service
finalist
Hertz Social Customer Care
In May 2019, Hertz brought back in house our Social Customer Care Team. This team was made up of se…
Nominees
Customer Service
Best in Class Customer Care
The Customer Care Team at Bimbo Bakeries USA handles the Contact Center and Social Care for nationa…
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