12th Annual Shorty Awards Categories


The final deadline to vote for your favorite nominee or to enter your brand or organization was on Thursday, February 20th, 2020.

Influencers

Honoring the most notable and viral influencers and creators from 2020. See below for official categories.

Brands & Organizations

The Shorty Awards honor the talented agencies, brands, and industry leaders behind the best and most innovative work on social media channels, campaigns, websites and applications.

Uber: Retweeting FTW

Entered in Twitter Presence, Real Time Response

Objective

Did your ride have a funny aroma that you hated? Tweet. 
Did your driver sing a song that you loved? Tweet that too.

Uber's Twitter is full of real-time complaints and compliments. The question is, which will the Twitter-verse be paying attention to? Our job was to make sure it was the compliments.

So, we started a campaign to retweet the funniest, sweetest, and most relatable Uber tweets to shape the daily conversation in our favor. And along the way, we uncovered some real gems from the likes of Liam Payne, Lil Nas X loving drivers, and even K-Pop royalty BTS.

Strategy

Shifting the conversation on Twitter was a marathon effort, so we strategized for the long game: Listen. Write. Retweet. Repeat. Every real-time retweet was one step on our way to the finish line, and after 100's of them we set a winning pace. 

The implementation was simple and effective.

We knew from social listening that positive Uber tweets were flying under the radar all the time – we just needed to surface them. So we scoured Twitter every day for tweets that talked about Uber in a positive light. From there the best ones were greenlit for a retweet and response. 
 
For tweeters with small followings, our strategy with the retweet was to elevate them. Now instead of just 35 people in Kansas seeing @RegularJoe tweet "This Uber b BANGIN! Playlist was 🔥", 350,000 people across the globe would see it. 

And when real blue-check-verified celebrity tweets rolled in, we rolled up our sleeves and dug deep into their backgrounds. Lyrics. Fan memes. Twitter beefs. Everything was game. We got into the headspace of their followers so that we could add to the conversation with thoughtful responses designed to build engagement. And we did it all in real-time.

Finally, it was time to let the retweets loose. Day after day, retweet after retweet, we started to shift the conversation and take another step in our marathon effort. Sure, the trolls were still out there, but now our fans were getting a bigger share of the discussion than ever before.
 

Results

Was it a success? 

And the campaign is still going strong today!

Media

Produced by

We Are Social, Uber

Links

Entry Credits

About the Shorty Awards

The Shorty Awards honor the best of social media.

Millions of people participate in The Shortys to recognize individuals and organizations producing great content on Twitter, Facebook, YouTube, Instagram, Twitch, TikTok, and the rest of the social web.

the final deadline FOR voting and entering in the 12th annual shorty awards WAS on thursday, FEB 20TH.