An idea that produced what is regarded today as the best tasting ham in the world. Using the highest quality bone-in smoked ham, our founder Harry Hoenselaar created a special curing and cooking procedure, bringing out a one-of-a-kind taste that can only be described as perfection.
With its sweet, crunchy glaze enhancing the flavor of the bone-in smoked ham, Harry's patented spiral-slicing process made Honey Baked Ham the easy-to-serve centerpiece, becoming an instant staple at holiday dinners, celebrations and meaningful meals shared and savored by family and friends for over 60-years.
The Honey Baked Ham Company continues to be a family-owned business and serves customers online and at more than 400 year round retail locations in 40 states across the United States.
With the World's Best Ham at the center of what makes us great; The Honey Baked Ham Company needed an online ecommerce experience that held to the same value where the overall user experience and ease of purchase was redesigned to be a more seamless experience with our products and brand.
So we set out on a journey in January 2018 to elevate the consumer experience and align with the growth of our online ordering demand -- yes, we do ship ham directly to your doorstep!
First, we researched the important elements needed to build a strong foundational platform with a partner that excels in omnichannel commerce. We selected NetSuite because of its built in flexility where we could design the experience we wanted while moving quickly to launch a completely new website before our 2018 holiday season.
Second was the aesthetics. We got our inspiration from what our consumers wanted and said through feedback surveys plus extensive focus groups where we could listen to their needs and understand more about their consumer journey. We wanted to match the in-store experience where consumers were able to receive in depth product knowledge and check out without friction.
Lastly, we knew responsive design was important to help us capture our growing mobile audience. We set out to reduce the amount of clicks to purchase and provide order history so consumers could login without any interruptions and click to ship.
Since launching the new HoneyBakedOnline ecommerce website we have gone through one of our busiest times of the year --the 2018 holiday season successfully! Comparing Nov-Dec to last year we have seen a 24% increase in users and 33% growth in mobile traffic (3.15% vs 0.12% on mobile conversions) - demonstrating the effectiveness of our strategy to create a mobile-friendly experience.
Our conversion rate had a 15.45% increase which resulted in a 21% increase for online transactions. We even broke a record with the most online orders placed in one day - over 10,000! WOW! Our website metrics exceeded all expectations and even had numerous benefits including reducing Customer Service calls by 5,000. The new website provided robust product details, prepping and shipping information which kept people on the site and checking out. Online ordering is now 83% of all our shipped orders with the remainder coming through our Customer Service Call Center.
Launched in under one year on July 2018, our HoneyBakedOnline website featured a variety of improvements that helped get these outstanding results:
BEST YEAR EVER!
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