Susan Chang has worked in social media long enough to remember when Instagram didn't exist but Google+ did. She can also recall the day when Ashton Kutcher became the first Twitter account to have 1 million followers and enjoys reminiscing about the more wholesome days of social media. During her 15+ year career, she jump-started social programs for brands like L'Oreal and Microsoft, and then spent 11 years at Dropbox as the Head of Social Media. In this role, she built and ran a best-in-class social media program and oversaw a team that managed and created content for every @Dropbox social channel. She also advised cross-functional teams such as Executives, CX, Brand, Marketing, Communications, and Design on all things social. One of her favorite pastimes is crying over dog videos on her FYP.