10th Annual Shorty Awards Categories

Entries for the Shorty Awards are open now! Official categories listed below.
The early entry deadline is November 30, 2017

The Shorty Awards honor the talented agencies, brands, and industry leaders behind the best and most innovative work on social media channels, campaigns, websites and applications.

From the 4th Annual Shorty Awards Best Use of Social Media for Customer Service

Customer service is one of the best forms of marketing, and social media provides one of the easiest ways for companies to directly interact with their customers. This award recognizes companies that are using customer-focused social media platforms such as Twitter, Facebook, Quora, GetSatisfaction to provide information and assistance for their customers.

Finalists

finalist
(mt) Media Temple's Social Bunch
(mt) Media Temple is a web hosting company. We provide 24/7 customer support through phones, Skype, support requests, and social media channels. As you can see on our Twitter page, our feed is fully staffed & always responsive to any and all mentions of our company. Aside from our usual support channels, we’ve also utilized the use of video to p...
finalist
Citibank-LivePerson: Social Real-Time Engagement
The @AskCiti - LP Chat integration enables a customer service rep to chat directly with a customer who has tweeted a question or concern. The Citi agent tweets a “click-to-chat" link to the customer, and once the link is clicked, an authentication page appears, prompting the customer to enter their online banking credentials. Once authenticated...
finalist
Onstar- Facebook
OnStar has an emotional connection with customers - providing help at the press of a blue button. We continue that feeling by extending the experience online by letting fans know they will reach a real person. Facebook is the main vehicle to achieve clear goals: create ardent supporters, convert the dissatisfied and generate brand interest wher...
finalist
SquareTrade's
SquareTrade, the fastest growing warranty provider in the country, offers the first warranty designed to delight customers. From SquareTrade’s low prices and no-hassle purchase experience, to its intuitive online management and superior claim service, SquareTrade is the only warranty company to receive overwhelmingly positive ratings from custo...

Nominees

Boloco
Boloco is a Boston-based group of 18 restaurants located throughout New England that serve traditional and globally inspired burritos, bowls, salads, smoothies, and shakes using a blend of bold, inspiring and often unexpected ingredients. Currently, Boloco engages with their customers via email, Twitter, facebook , and YouTube - and in person. Listenin...
Go Daddy
Go Daddy's Social Media Team is committed to taking care of our customers above all else. Our 24/7 team interacts with customers through several Internet outlets reviewing comments, concerns and suggestions. Go Daddy recognizes the role social media has in today's daily interactions and engages with people in a public space about a wide variety of su...
Got Questions? @RogersHelps has Answers
Social media is about conversations - and we love listening and talking with our customers. Our team is committed to making it easy for our customers to do business with Rogers and we do this by actively sharing information, and engaging with our customers every day through Twitter, Facebook, RedBoard and our peer-driven Technical Community Forums. R...
Lauren Salazar, Social Media Manager at Weight Watchers
Weight Watchers’ social media fans and followers seek support, inspiration and, above all, motivation for choosing a healthier lifestyle. They are online frequently, and even the smallest kernel of advice in their social media feeds can change their day and possibly change their lives. Enter Lauren Salazar.  Lauren has dedicated countless hours of work to...
Tweetworthy!
• The G Adventures brand is all over Twitter, all over the world, 24/7. • We have updates at least once every 60-120 minutes, seven days a week. Yes we tweet on weekends! • We give away prizes such as G-swag, travel vouchers and other goodies. • The @gAdventures account interacts with the online travel community via Twitter chats like #TravelTuesday, #...
eHarmony
At eHarmony, social is as much about connecting with our friends & users in a deeper and more meaningful way as it is providing customer support or sharing information about our service. Whether it's cheering on an excited eH user with a promising first date, consoling a new friend/follower about a breakup, asking people their opinions about dating/relati...

About the Shorty Awards

The Shorty Awards honor the best of social media.

Millions of people participate in The Shortys to recognize individuals and organizations producing great content on Twitter, Facebook, Tumblr, YouTube, Snapchat, Instagram, YouNow, Musical.ly, and the rest of the social web.

The Shorty Social Good Awards will be held NOVEMBER, 15 2017 in NYC.