Customer service is one of the best forms of marketing, and social media provides one of the easiest ways for companies to directly interact with their customers. This award recognizes companies that are using customer-focused social media platforms such as Twitter, Facebook, Quora, GetSatisfaction to provide information and assistance for their customers. Click here to see the previous winner and nominees.

Social Bonus - Judges will award a social bonus to Industry Award entries that are shared the most by clients, colleagues and industry experts. Direct people to your entry page where they can click one of the share buttons.